Service & Repair Policies
RMA Request
All products requiring service or repair, whether under warranty or not, require an RMA (Return Material Authorization) number before shipment to AmpliVisionS. To request an RMA, please provide the model number, serial number, and a description of the failure or service required. RMA requests are normally processed within two business days. Please contact us at info@amplivisions.com or +86 (28) 6189 2455. Do not ship any product without an RMA number.
Product Return
Products returned for repair must be shipped with prepaid shipping and properly protected against transportation and ESD damage. Whenever possible, the original packaging should be used. Warranty repairs will be returned at no charge for return shipping, while non-warranty repairs or products damaged through improper handling may be subject to evaluation, repair, and return shipping charges.
Evaluation & Repair
Warranty repairs are performed at no charge. For non-warranty units, mishandled products, or units found to have no defect, an evaluation fee may apply: USD 250 for components, or USD 500 / 8% of the selling price (whichever is greater) for custom products. AmpliVisionS will provide a repair quotation before chargeable work begins. The typical repair turnaround time is 60 days from receipt of the unit, although actual lead time may vary depending on the service requirements. Non-warranty failure analysis is subject to a minimum charge of USD 250 per analysis.
AmpliVisionS
Tell: +86(28)61892455
E-mail: info@amplivisions.com
Address: 611731, 555 Tianjiao Road, High-Tech (West) Zone, Chengdu City, P.R. China
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