Service and Repair Policies & Procedures
- Time of issue:2022-03-02 17:27:02
For all items requiring service, regardless of warranty status, AmpliVisionS Sales Department must be contacted for a Return Material Authorization (RMA) number. You will need to provide the model number, serial number and as much information as possible about the nature of the product failure mood. If there are any concerns or questions, please contact customer service directly at firstname.lastname@example.org or call +86(28)61892455. In addition, if a technical point of contact is available at the user's facility, please provide this individual's name and phone number should any further communication be necessary. Once the form has been completed and electronically filed, you will be contacted within two business days with an RMA number. Please do not return any hardware without an RMA number.
RETURN OF UNITS
All products being returned to AmpliVisionS for repair must be shipped with the shipping charges prepaid. The customer should confirm the mode of transportation with the sales department in advance. The wrong mode of shipment could result in the charge of duties and taxes, which in turn would have to be billed back to the customer. Whenever possible, the product should be shipped back to AmpliVisionS in the original packaging. If this is not possible, the product must be returned in the proper ESD safe packaging by first placing it in a static shielded package and then using static dissipative material to protect it from shipping damage. Product that is not packaged properly will be considered mishandled and therefore out of warranty. Items subject to "in-warranty repair" will be returned to the customer at no charge. The customer will be responsible for return shipping charges for items that are out of warranty or that have been mishandled in addition to the evaluation and repair charges as outlined below. For units returned that are subsequently found to have no defects, an evaluation fee will be charged for any testing and processing regardless of warranty status.
Warranty repairs will be made at no cost to the customer. Unconfirmed failures of in-warranty units, out-of-warranty units, or units which have been mishandled, are subject to an evaluation cost of $250 for components, and For custom products, $500 or 8% of the sell price (whichever is greater). A purchase order with written approval from the customer authorizing the evaluation charge on mishandled or out-of-warranty units is required prior to work being performed.
AmpliVisionS will provide a cost estimate for repair charges prior to beginning work. For those items which are determined to be beyond economical repair or if the customer decides against repairing the unit based on the cost estimate, the above specified evaluation fee will be charged.
In the event that we receive no response to our quote for Non-Warranty repairs or modifications is received within 30 days, we will return the hardware to the address it came from, and the end customer will be billed for the evaluation fee.
RETURN LEAD TIME
Typical repair turnaround time is 60 days after receipt of the unit at AmpliVisionS, for units returned within three years of shipment date. Actual turnaround time will be determined at time of receipt of hardware. If delivery is critical, please contact customer service directly at email@example.com or call +86(28)61892455 to speak to a Customer Service Representative.
Non-Warranty Failure Analysis
For failure analysis on any non-warranty parts, AmpliVisionS will change a minimum fee of $250 for each analysis.
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